Upper Room Bookstore Policies

4 Ways to Order

Online: https://bookstore.upperroom.org

By Phone: 1.800.972.0433
Customer Service representatives are ready to help with your order: 
Weekdays: 8:00 a.m. – 6:00 p.m., CT Saturdays: 8:00 a.m. – 5:00 p.m., CT

By Fax: 615.340.7275

By Mail: Customer Service
PO Box 340012
Nashville, TN 37203-0012

Upper Room Books, Discipleship Resources, and Fresh Air Books reserve the right to change availability of titles and prices.

Quantity Discounts

When purchasing multiple copies of resources for your church school class, study group, committee, or other formative group, you may qualify for a quantity discount. Customers must order directly from the publisher, and the discount applies only to items shipping to one address. Videos, DVDs, CDs, PDFs, and prepackaged sets are excluded from all quantity discounts, promotions, or other special offers..

  • 1 – 4 items 0% off
  • 5 – 9 items 5% off
  • 10 – 19 items 15% off
  • 20 – 49 items 20% off
  • 50 – 99 items 25% off
  • 100 – 499 items 40% off
  • 500 plus items 50% off


Actual shipping costs will be added to your invoice. Most orders ship viaUSPS book rate for delivery. Allow two - three weeks for delivery on domestic shipments.

Rush Orders With Next Day Shipping
It is not possible to ship orders the same day when orders are placed online, you will need to call 800.972.0433. Online orders may select expedited shipping options (UPS next-day, UPS 2-day & UPS 3-day); please allow one-day processing time for orders with expedited shipping.

Rush Orders With Same Day Shipping

You must call us (800.972.0433) prior to 11:45 am CT if your order needs to ship the same day the order is placed. Orders that are CALLED IN prior to 11:15 a.m. CT that need to ship the same day will be charged an extra $11.50.

We cannot ship C.O.D. When your order arrives, please check it immediately and notify your carrier if it was damaged in shipping.


Visa and MasterCard are accepted.

You may call us (800.972.0433) if you would like us to bill your account. When charging to your account, payment is due on receipt of your invoice, net 30 days. When mailing your payment, make checks payable to Upper Room, enclose the invoice stub and write your account number on your check. Please do not send currency or stamps.

Foreign orders should be paid by Visa, MasterCard or International Money Order.


Your satisfaction is guaranteed. Full refund or credit will be given on all returned merchandise purchased from Upper Room Books, Discipleship Resources, and Fresh Air Books EXCEPT opened videos, DVDs, CDs, PDFs, and broken prepackaged sets.

Call us toll-free (800.972.0433) to return books, unopened prepackaged sets, videos, DVDs and CDs. On the back of your packing slip you will find a return form. When returning an order, enclose the return form and indicate which product(s) and how many items are being returned. Securely wrap the merchandise and insure it.

Shipping costs are the responsibility of the sender. We are not responsible for material damaged or lost in a return shipment. Mail returns to:


3280 Summit Ridge Pkwy
Duluth GA 30096