4 Ways to Order
By Phone: 1.800.972.0433
Customer Service representatives are ready to help with your order:
Weekdays: 8:00 a.m. 6:00 p.m., CT
Saturdays: 8:00 a.m. 5:00 p.m., CT
By Fax: 615.340.7275
By Mail: Customer Service
PO Box 340012
Nashville, TN 37203-0012
Upper Room Books, Discipleship Resources, and Fresh Air Books reserve the right to change availability of titles and prices.
When purchasing multiple copies of resources for your church school class, study group, committee, or other formative group, you may qualify for a quantity discount. Customers must order directly from the publisher, and the discount applies only to items shipping to one address. Videos, DVDs, CDs, PDFs, and prepackaged sets are excluded from all quantity discounts, promotions, or other special offers..
- 1 4 items 0% off
- 5 9 items 5% off
- 10 19 items 15% off
- 20 49 items 20% off
- 50 99 items 25% off
- 100 499 items 40% off
- 500 plus items 50% off
Actual shipping costs will be added to your invoice. Most orders ship USPS book rate for delivery. Allow two weeks for delivery on domestic shipments.
We will ship UPS next-day delivery at your request, with those charges added to your invoice. Rush orders must be received no later than 11:30 a.m. CT to ensure same-day shipment. An $11.25 service charge is also added to orders that must ship on the same day.
We cannot ship C.O.D. When your order arrives, please check it immediately and notify your carrier if it was damaged in shipping.
Visa and MasterCard are accepted. You may also create an account and be billed on the account.
If you are charging to your account, payment is due on receipt of your invoice, net 30 days. Enclose your account number and your invoice or statement with your payment. Make checks payable to Upper Room. Please do not send currency or stamps.
Foreign orders should be paid by International Money Order. Accounts with balances 90 days old are automatically placed on hold until the account becomes current.
Your satisfaction is guaranteed. Full refund or credit will be given on all returned merchandise purchased from Upper Room Books, Discipleship Resources, and Fresh Air Books EXCEPT videos, DVDs, CDs, PDFs, and broken packages.
Videos, DVDs and CDs may be returned only with permission from our Customer Support staff (1.800.972.0433). A return form will accompany your shipment. When returning an order, enclose the return form and indicate which and how many items are being returned. Securely wrap the merchandise and insure it.
Packets must be returned unopened. Shipping costs are the responsibility of the sender. We are not responsible for material damaged or lost in a return shipment. Send returns to:
Upper Room Books Distribution Center
1650 Bluegrass Lakes Parkway
Alpharetta, GA 30004-7714